Service and Repair

Do you have an Apple device that has malfunctioned through no fault of your own and is still under warranty? You can easily and quickly register your repair online. Curious how it works? We explain the process step by step below.

Procedure

Contact iUsed Store

Get in touch with iUsed Store’s customer service via [email protected] or call +31 30 248 40 06. In some cases, our customer service team may be able to resolve the issue remotely.

If this is not possible and the defect is covered under warranty, we will direct you to the online portal where you can easily register your repair.

For iPhones and iPads, our customer service will provide additional instructions regarding the next steps in the repair process.

Please note: if you register a device for repair outside the warranty period without justification, investigation costs will be charged to you. Damage caused by water, accidental damage, or other forms of user mishandling is not covered by the warranty.

Requesting a repair online

Request your repair via the online portal: Repair request

• Enter your customer number and the serial number of the faulty product for New service request. You will find both numbers on your invoice. Now click on Continue.
• Check whether the correct product is shown and click on Continue.
• Select your preferred service location from the list and click on Select on the map at the bottom of the page.
• Enter your telephone number and e-mail address and a description of the problem. Now click on Continue.
• Check all the details of the service request and click on Submit.
• You will be shown a confirmation that your service request has been submitted. You will also receive this confirmation by e-mail.

Service promises

At iUsed Store, outstanding service is a top priority every day. We are happy to help you choose the right product or assist with installing a new operating system. Our customers value our commitment — we have an excellent 4.7 out of 5-star rating on Trustpilot.

No Waiting Times

Our customer service team is available every day. On weekdays, we can be reached by phone from 08:00 to 17:00, without automated menus or recorded messages. You will always speak directly to a member of our team who will take the time to assist you.

Our live chat is also available every day, including weekends. Simply click the orange button in the bottom-right corner of the page to start a conversation with one of our team members.

Quality Above All

Many of our products carry the Refurbished Quality Mark, giving you additional peace of mind. Every device is tested on 50 different points, including the battery, camera, screen and microphone.

You also receive a 3-year warranty on our products, including the battery and accessories. In addition, our services are ISO 9001 certified, demonstrating that we operate according to reliable and professional quality standards.

Transparency First

We believe in complete transparency — during the ordering process, in our aftercare, and when handling any complaints. Our advice is always honest, and no hidden fees are added at checkout, such as private copying levies.

If a product does not meet your expectations, you can easily exchange it or request a refund. Refunds are usually processed the same day, meaning the money will typically be back in your account within a week.

We also work closely with Trustpilot, where many of our customers share their positive experiences. Want to learn more? Visit our Trustpilot page.